Troubleshooting → Household rules & devices

A rule works on one device but not another

The two devices are running different sets of rules, or one of them has something the household rule cannot reach.

What is probably going on

Most likely

The devices are on different syncs — one has the rule and the other does not yet.

Check this firstThe two extension options pages show different last-sync times or different rule counts.

Sync the device that is behind.

Cause 2

One device also carries its own local rules or an unexpired override, which are applied alongside the household's.

Check this firstThe device that is not blocking shows an override or a local exception in its options.

Remove the local rule or end the override on that device.

Cause 3

The device is a phone using Compass rather than a desktop browser. Compass applies the same household decision, but only inside its own Shop tab on Android or through the Safari extension on iPhone.

Check this firstThe device that is not blocking is a phone, and the page was opened outside Compass or outside Safari.

On Android, open the shop in Compass's Shop tab.
On iPhone, make sure the Haven Safari extension is enabled and has permission for that site.

Next door to this

A device is not picking up the household settings The Haven extension is not working on my iPhone

Still stuck?

Two doors, and neither of them is a queue you never hear back from.

Report this — it did not work Have a technician do it with you Sign in to my household

Last checked 2026-08. Nothing on this page was written by a model — a made-up menu path is worse than no instruction at all, and this is the page somebody reads when they are already stuck.