Troubleshooting → Account, sign-in & billing
I want to change my card, download an invoice, or cancel
All three are self-service through the payment provider's own portal, reached from your account page. Haven never handles your card details.
What is probably going on
Most likely
The portal is where all of it lives — card, invoices, and cancelling.
Check this firstYou can sign in and your account page offers a billing portal link.
- Sign in at /account.
- Open the billing portal. Change the card, download invoices, or cancel from there.
- Cancelling leaves the household working to the end of the period you have paid for, and then it returns to the free tier rather than switching off.
Cause 2
Your account page says there is no payment account linked. That means no subscription was ever attached to this household, not that something is broken.
Check this firstThe page distinguishes "no subscription" from "no payment account linked" — read which one it says.
- "No subscription" means you are on the free tier and there is nothing to cancel.
- "No payment account linked" with a receipt in hand is the previous page's problem — report it and an operator will join them up.
What Haven cannot fix here
Stated plainly, because a product that hides its edges is how you end up trusting a surface nobody is covering.
Self-service billing showing as unavailable.That means the deployment has no payment provider key configured, and the page says so rather than showing a button that goes nowhere. Report it and it will be handled by hand.
Next door to this
Still stuck?
Two doors, and neither of them is a queue you never hear back from.
Last checked 2026-08. Nothing on this page was written by a model — a made-up menu path is worse than no instruction at all, and this is the page somebody reads when they are already stuck.